Do you have any questions about the warranty? Are you looking for care instructions or tips on storage or impregnation of your Jack Wolfskin products? You can find answers to the most frequently asked questions here.
The product name of our apparel does not appear on the product. Under the care label (most often in the side seam or in one of the jacket pockets) there is a narrow label bearing a seven-digit product number.
Directly below the product number, there is a combination of several numbers and letters – the first two figures of this combination are the year of production. This information helps our customer service to process enquiries.
There is a narrow label bearing a seven-digit product number behind the care label. Directly below the product number, there is a combination of several numbers and letters – the first two figures of this combination are the year of production. This information helps our customer service to process enquiries.
The size label is located inside the shoe (usually on the inside of the tongue). At the bottom of this label, there is a combination of numbers and letters, which is usually made up of a seven-digit product number and other information, including regarding the year of production. This information helps our customer service to process enquiries.
You can download the care instructions for apparel, footwear and equipment in the form of a practical flyer here .
Moisture vapour transmission (breathability) is an important attribute for waterproof clothing.
The moisture vapour transmission is denoted by the “Moisture Vapour Transmission Rate” (MVTR), and is given in g/m²/24 h. This value indicates how much moisture vapour a square metre of fabric will allow to pass through in a 24 hour period (g/m²/24 h).
This means: the greater the MTVR value, the better the moisture vapour transmission rate and therefore the breathability.
The layering system comprises three layers of clothing, each one has a specific task:
The first layer comes into direct contact with the skin. It quickly and efficiently wicks away sweat to the exterior and prevents the body from cooling down rapidly. Our functional underwear and base layers are ideal for this first layer of clothing.
The second layer provides insulation and wicks away moisture from the first layer. Depending on the activity, outdoor shirts, fleeces, light down jackets or jackets with a light synthetic fibre interlining form the second layer of clothing. The different materials make it possible to perfectly adjust insulation to match the temperature and activity.
The third layer ensures weather protection. If it’s mostly dry, softshells are the most convenient option. They are wind-resistant and water-repellent and provide adequate weather protection against approximately 90% of weather situations. They also guarantee impressive climate comfort. If you’re looking for 100% weather protection, our TEXAPORE weatherproof jackets are ideal: these are waterproof, windproof and breathable!
The water column indicates the level of water pressure that a fabric can withstand before water penetrates it. The waterproof specification of a material is generally stated in mmH2O (water column/millimetres).
The higher the water column rating of a material, the greater the water pressure it can withstand and the greater the level of waterproofness. Our different TEXAPORE performance levels have water column ratings from 1,700 to 50,000mm. For example, when sitting on wet grass in a pair of waterproof pants, the pressure on the fabric corresponds to a water column rating of approx. 2,000mm.
Pressure is almost always measured in mbar (millibars) or Pa (Pascals). However, in the textile industry, using “mmH2O” has become commonplace. This convention originates from the time before analogue or digital pressure measurement gauges were available, when the pressure exerted was read off the level of a column of water in a small tube.
Yes. Many of our classics and several of our new models each season have an extended range of sizes and are available in larger sizes and/or short or long-length sizes. This applies to both our apparel and footwear.
For organisational reasons, we only offer selected items with an extended range of sizes. You can find out which models this applies to in the current collection by checking the sizes given in the product texts in the catalogue or on our website. Our JACK WOLFSKIN STORES and retail partners will also be happy to answer any questions regarding the sizes of items.
Conventional stain removers can affect the functionality of the material. Instead, apply a little undiluted liquid detergent or bile soap directly to the stain before washing.
There is no guarantee that stubborn stains can be completely removed.
To guarantee professional impregnation results, we recommend only using Jack Wolfskin care products.
Softshells provide more climate comfort and freedom of movement than classic weatherproof jackets and offer protection in 90% of all weather conditions. The idea originates from mountain sports, and the range of softshell apparel now available is extensive.
We differentiate between two groups of softshells with different focuses:
Softshells do not claim to provide maximum protection; instead, they offer the optimum mix of weather protection and comfort. The softshell motto is therefore: “Put it on and leave it on!”
Some of our jackets are equipped with system zips – this means that we guarantee that the zips of an inner jacket and a shell jacket with the same type of system zip (e.g. REGULAR SYSTEM ZIP) are compatible – regardless of the season in which the jackets were purchased.
Consequently, a shell jacket or weatherproof jacket can be combined with an insulating inner jacket, e.g. a fleece or down jacket, using the zip. Combining a weatherproof jacket with an insulating inner jacket creates an insulating weatherproof jacket.
If a jacket has a system zip, it is always mentioned in the product description, along with what kind it is.
We currently have the following system zips in our range:
The system zip for regular and longer-style jackets
A shorter system zip, used for sporty, short jackets
The system zip for children and young people works in the same way as the system zips in our adult collection
All jackets marked with "LONG SYSTEM ZIP", "REGULAR SYSTEM ZIP," "SHORT SYSTEM ZIP", "KIDS SYSTEM ZIP" or "SNAP-IN SYSTEM" have loops and snap fastener at the sleeves and in the neck area. This allows to connect an inner and an outer jacket to a double jacket – even without connecting the front zips.
Yes, however, not all laundries or dry-cleaners can guarantee appropriate cleaning for outdoor apparel/functional textiles.
Yes. All apparel from Jack Wolfskin can be washed at home in your washing machine. Care instructions are sewn into the side seam of the jacket, providing full details on caring for the product.
Unfortunately, static charges have various causes, some of which are impossible to prevent. Fibres often stick more firmly to soft outer fabric than to harder, smoother materials.
If you have problems with fluff on your jacket or clothing, we recommend that you treat it with an anti-static spray in order to reduce the charge and therefore the adhesion. Additionally, you should remove fluff regularly with an adhesive roller.
When out and about
Roll up the WOLFMAT, with the valve open and the air squeezed out. The mat should fit comfortably inside the bag supplied when tightly rolled.
If the WOLFMAT is not going to be used for a long period of time, store the mat unrolled with the valve open in a dry place (cupboard, under the bed, etc.).
Caution: If the mat remains damp for too long, it is possible that mould could destroy the covering.
It’s easy to patch your WOLFMAT using the repair kit supplied. This kit is also available from your local retailer.
To locate leaks, blow up the mat as firmly as possible using your mouth. Then either hold it under water or spray it with a fine film of water.
Small air bubbles will reveal leaks. Mark these areas and let your WOLFMAT dry. Deflate the mattress and close the valve.
For small punctures, place one to two drops of glue onto the site of the leaks.
Let these dry for at least 60 minutes before using the mat. Caution: do not touch the wet glue.
When repairing larger punctures, spread the glue thinly in a circular motion onto the dry, clean and possibly slightly roughened surface.
Spread an additional thin layer of glue onto the back of the patch. Caution: do not touch the wet glue.
When the glue has dried (after approx. 2–3 minutes), place the patch on the mat and press down, stroking gently from the centre outwards. Smooth out bubbles and creases.
Afterwards, press down firmly and leave to dry for at least 60 minutes (should the tears exceed 1 cm in length, 120 minutes) or ideally 24 hours.
In damp conditions or when temperatures are lower than 5°C, drying times increase by around 50%.
Ensure that the valve is closed and clean your WOLFMAT with mild soapy water and/or with a soft brush. Rinse well and leave to dry.
Caution: If the mat remains damp for too long, it is possible that mould could destroy the covering.
When transporting your WOLFMAT, protect it from sharp or pointed objects and from abrasion. When travelling, always use the pack sack supplied with the mat.
Never expose the mat to extreme heat over long periods.
Since our 2010 Jack Wolfskin winter collection, we have consciously refrained from using products with nanotechnology
The decision was in response to a 2009 study by the German Federal Environment Agency, “Nanotechnology for mankind and environment”. The study primarily illustrated the opportunities and risks resulting from nanotechnology. The use of nanotechnology on textiles is, in comparison to other areas of use such as in cosmetics or food, generally considered not to pose a risk to humans. According to the study, there may be greater risks for the environment as the nanoparticles could possibly separate and be released into the environment after washing.
Jack Wolfskin used technology made by the NANO-TEX company until winter 2010. Tests conducted by the Hohenstein Institute have determined that there were no nanoparticles applied to the surface of the fibres in the NANO-TEX technology we used. The technology is based on a molecular alteration of the fibre structure, which results in improved water and dirt-repellent properties. The nanoparticles are not expected to separate, aside from normal abrasion found with all fibres.
This would seem to indicate that the technology poses no risk to humans or to the environment. Nevertheless, we have decided to refrain from using nanotechnology, until further research results become available.
Sweat has to be wicked away from the body as quickly and effectively as possible, before it condenses on the skin and you cool down too much. This is why we use a variety of materials with Active Moisture Management.
These materials consist predominately of polyester or polyamide yarns with a Q.M.C. function (Quick Moisture Control). Thanks to their special fibre structure, they quickly wick sweat away from the body to the surface of the material, where it then evaporates.
Apparel which commonly features Active Moisture Management includes functional underwear, base layers and many of our outdoor pants and shirts.
For our UV protective apparel we only use materials where the UV protection is not achieved via chemical treatment. Instead, the protective function results from the use of special yarns and/or fabric constructions (e.g. extremely dense weaves).
Apparel with an UV protection factor of 30 or more quotes the Australian/New Zealand AS/NZS 4399: 1996 standard. If an item of clothing has a specified UV protection factor of 40, a maximum of 1/40 of harmful UVA and UVB rays will penetrate the fabric. In other words, 97.5% of the rays are filtered out.
Materials with an antimicrobial effect inhibit the growth of odour-causing bacteria. The effect is limited to the material itself and doesn’t affect the skin.
Both the silver particles integrated into the fibres and the properties of TENCEL materials made from Lyocell fibres naturally reduce the multiplication of odour-causing bacteria. We use materials with silver particles in our functional underwear, for example, and use TENCEL materials for our functional outdoor shirts.
In the past, perfluorinated and polyfluorinated chemicals (PFCs) were as much a part of the textile industry as a needle and thread. This is not surprising, as their water, grease and dirt-resistant properties are, admittedly, extremely practical. However, the use of perfluorinated and polyfluorinated chemicals has, over time, been proven to be not without its dangers. PFCs get into the environment during the production stage and are extremely difficult to break down there. They may therefore pollute groundwater and drinking water, and enter the food cycle.
PFOA – a substance that belongs to the PFC group – has actually been proven to be toxic. For this reason, we have banned this substance (and PFOS) from our products.
As a responsible brand, we have been committed for years to upholding our own comprehensive list of prohibited chemicals, and only bringing non-toxic products onto the market.
We also became a bluesign® system partner in 2011 in order to restrict the chemicals used during the manufacturing process.
We are the only outdoor brand to have joined the Zero Discharge of Hazardous Chemicals group and, furthermore, we are implementing a “joint roadmap” together with other companies and industries in order to achieve zero emissions of harmful chemicals by 2020.
Neither perfluorinated nor polyfluorinated compounds (PFCs) are used in TEXAPORE technology. Jack Wolfskin's TEXAPORE weatherproof technology is based on membranes and coatings made from polyurethane (PU). These membranes and coatings are extremely flexible and durable, and offer the very best protection from the wind and rain, as well as high breathability.
Only the exterior of the outer material is still partly treated with PFCs in order to give it permanent resistance to water, dirt and oil. By 2020, we will no longer be using any water-repellent coatings containing PFC.
The waterproof membrane or coatings are laminated onto the back of the material. This means that they permanently prevent water from permeating the fabric. The outer layer protects the membrane or coating from wear. The fabric exterior can nevertheless become saturated with water if the fibres are not water-repellent. A saturated outer material will become heavy, cause heat loss and gives your skin the impression that the clothing is porous. Furthermore, a saturated outer material is less breathable and significantly heavier. It is therefore important to make the exterior of laminated fabrics or materials with a waterproof coating hydrophobic, i.e. water-repellent. This is what requires the further treatment.
Larger-capacity Jack Wolfskin backpacks are equipped with suspension systems that allow the load to be distributed between the shoulders and hips. The core components are a stabilising internal frame and a padded waist belt.
Good comfort is dependent on the size and back length of the pack, and on the correct adjustment of the suspension system to suit the individual measurements of the carrier. The aim is to ease the weight off the shoulders so that the majority of the load rests on the pelvis, and to distribute the load over as large a contact surface as possible.
To guarantee the correct adjustment of your backpack, we recommend you visit a JACK WOLFSKIN STORE. The staff there is on hand for help and advice and will explain all you need to know.
Under instructions for use for backpacks, you will find more information on general settings and features of each suspension system, maintenance and special features.
There is currently no international standard for hand luggage size and weight.According to IATA (International Air Transport Association) recommendations, the dimensions of your hand luggage must not exceed 56 cm x 45 cm x 25 cm (including side pockets, handles, wheels, etc.).
It is best to contact your airline to determine which regulations apply to your flights and then check to see whether your Jack Wolfskin backpack or bag complies with these regulations.
The aim is to carry the weight over long distances in the most comfortable way possible. Jack Wolfskin backpack suspension systems have just what’s required to achieve this aim.
Yet the right packing of the backpack also plays a major role. By distributing the weight correctly inside the compartments, comfort can be increased considerably.
The illustrations below show the various zones for the different weight categories of luggage. You have to differentiate between the ventilated suspension system at the back and the close-contact suspension system:
Ventilated suspension system at the back:
Close-contact suspension system:
All heavy items (e.g. full drinks bottles and fuel containers, food, tools, books, etc.) should be packed as close to the back as possible and in the “stable” area between the upper edge of the waist belt and the load control straps at the top of the suspension system.Lighter items (e.g. spare clothing, sandals, empty containers) can be packed further from the back.
The base compartment is suitable for bulky but relatively lightweight items such as a sleeping bag or insulating clothing.
The lid compartment should not be overloaded. This is most suitable for smaller items that might need to be accessed quickly, such as waterproofs, snacks, binoculars, etc.
If the full capacity of the backpack is not required, this can be adjusted and the load fixed in place by using the side compression straps.
Click on the following link to view our instructions for use for backpacks.
Yes. This is because different usages require slightly different specifications. For example, for alpine backpacks, one of the important attributes is good freedom of movement, whereas with our trekking backpacks, the focus is more on optimised weight distribution. With hiking packs, ventilated comfort is one of the key characteristics.
Click here for an overview of all suspension systems.
A hydration system usually consists of a plastic bladder for the liquid and a drinking tube with a mouthpiece. The bladder is stored in a separate compartment in the backpack, whilst the tube is attached to the shoulder strap. The system makes it easier to “combat thirst before it occurs”, as it enables you to maintain a continuous supply of liquid refreshment even during sporting activities.
All of our alpine, hiking, trekking and bike backpacks are designed to accommodate a hydration system: there is space for the bladder in the inside pocket and the drinking tube runs out through the tube duct and is attached to the shoulder strap with an elastic strap.
All of our women’s backpack models have a smaller capacity than the corresponding men’s models, as women usually have a shorter back.
In addition, our women’s packs have different attributes, depending on the application range:
Alpine, hiking and bike packs:
For those who are allergic to dust mites or pollen, we would recommend a synthetic fibre sleeping bag, as they are easier to maintain and they can be washed more frequently.
If you suffer from an allergy to specific materials such as down or certain artificial fibres, you need to check which materials have been used to determine whether the bag is suitable for you.
Temperature sensitivity is subjective and difficult to quantify. It is dependent on many different factors (nutrition, training, hypersensitivity to cold, the state of your health, body size, climatic conditions, the thickness of the sleeping mat, etc.) Even in the controlled tests conducted in accordance with European Standard EN 13537 to determine the sleeping bag temperature ratings, it cannot be completely quantified.
An additional liner, warmer clothing (a cap or thick socks are particularly effective) or a sleeping mat with better insulation can make a difference.
Tip: Choose a warmer model when purchasing a sleeping bag if you want to be on the safe side or know that you get cold easily.
On the move
A cotton or silk liner will delay washing the entire sleeping bag, as it protects the inside of the bag from dirt, is easy to care for and can be washed quickly when you’re out and about.
We recommend that you turn your sleeping bag inside out after each night’s use and air it thoroughly. Don’t stuff it into its sack directly after airing. This will help the sleeping bag retain its loft until the evening, increasing the comfort.
If you’re continuing your journey, do not leave a damp sleeping bag in its stuff sack for more than a day.
To store the sleeping bag over an extended period, store loosely in a dry room or draped over a coat hanger. A large, air-permeable bag can also be used for storage.
The pack sack is only for short-term transportation.
Small surface stains can be wiped away using a damp cloth. After 40–50 nights (longer if using a liner), the entire sleeping bag should be cleaned. Washing the sleeping bag yourself is significantly faster, cheaper and safer than taking it to a cleaner’s.
To preserve the loft of the insulating filling, a specialised detergent such as our UNIVERSAL CLEANER PLUS (for synthetic fibre sleeping bags) or UNIVERSAL DOWN CLEANER (for down sleeping bags) should be used instead of a conventional liquid or wool wash detergent.
Lift the sleeping bag carefully out of the basin/machine – it will be many times its own weight when damp and there is therefore a danger of tearing the stitching. The sleeping bag should therefore be dried flat instead of being hung up. Sleeping bags need approx. two or three days to dry. When drying a down sleeping bag, please remember to shake it to restore the distribution of the down.
A tumble dryer can also be used at a low temperature if the drum has a capacity of at least 180 litres.
The upper temperature limit (T max) indicates the highest temperature at which a partly uncovered user can sleep comfortably without sweating profusely (measured against a “standard male” with the bag partially open). This is the upper limit of the comfort rating.
At comfort temperature (T comf), a user lying in a relaxed position gets a comfortable night’s sleep without feeling cold (measured against a “standard female”). The comfort temperature indicates the lower limit of the comfort rating and the upper limit of the transition range.
At the lower temperature limit (T lim), a user lying in the foetal position gets a comfortable night’s sleep without feeling cold (measured against a “standard male”). This is the lower transitional temperature limit, and the upper risk limit.
The extreme temperature limit (T extreme) is the lowest temperature at which the sleeping bag protects a “standard female” user from hypothermia. The extreme temperature defines the lower limit of the risk range.
The expected night-time temperatures should lie within the comfort range of the sleeping bag. These values are based on the European Standard EN 13537 for sleeping bags. They are determined by means of a standardised test conducted with a thermal manikin under controlled conditions. They assume the use of an insulating sleeping mat.
The following principles form a simplified summary:
Down sleeping bags:
Synthetic fibre sleeping bags:
Jack Wolfskin offers a comprehensive range of sleeping bags, not just in different lengths, but also in gender-specific cuts, as only a well-fitting sleeping bag can provide complete insulation.
Women’s sleeping bags are cut a little wider at the hips and also benefit from additional insulation in the hood and footbox.
The synthetic fibre insulation used in Jack Wolfskin sleeping bags is only sewn to the sides and to the lining in order to prevent thermal bridges. MICROGUARD consists of two different components, which are attached in different ways:
The high-loft (MICRO) fibres in the lining provide optimal insulation, whilst the robust outer stabilising layer (GUARD) is only sewn to the outside side seam. This means that Jack Wolfskin MICROGUARD sleeping bags have no quilted seams on the outside.
With MICROGUARD SOFT SILVER, there is a third component consisting of a thin layer of breathable fleece with bonded silver particles on the contact side. This improves the insulation properties of the sleeping bag by about 20 %.
Our current Jack Wolfskin sleeping bags feature THERMOZONE technology:
This consists of additional layers of filling, which partially protect the most vulnerable areas (head, feet and torso) – individually varied according to the model and temperature range.
The temperature ratings according to the EN 13537 standard are generally very reliable.
This statutory regulation allows for easy comparisons between sleeping bags for both buyers and retailers. Every manufacturer selling sleeping bags in Europe is obliged by law to test and label their products according to this industry standard.
Individual sensitivity to the cold is subjective and difficult to determine. It depends on several different factors, meaning that this test cannot be 100% accurate.
These temperature ratings are currently the best available method of comparison and standardisation. The following principles form a simplified summary:
The following principles form a simplified summary:
No. Neither our shoes made from synthetic materials nor our leather shoes contain chromium VI.
Our leather shoes feature standard tanned leathers. Chromium is used in the normal standard tanning process, but this is then washed out again in a complex rinsing process. By law, no more chromium VI may be detected in the leather after this point. As such, the level must not exceed 3 ppm (parts per million) for leather.
No. The lasts determine the fit of the shoe, and we also offer various emphases for different areas of use (alpine, trekking, hiking, etc.).
Should the shoe feature a closer fit for trail running (Active Trail) or is it a hiking shoe that needs to leave the foot with a bit more space? These kinds of basic requirements are established when the last is being made.
Lasts for women’s shoes are also generally slimmer than those that are used for men’s shoes. Our shoes for children and young people are available in two different fits: Regular and Slim.
The most important thing of all is that the shoes fit! Taking time to try them on in the shop is therefore particularly important in order to get an idea of whether they are the right fit or not. If they are too tight, the shoes will leave you with pressure points, while if your feet have too much space inside the shoe, you may get blisters.
In general, the shoe must fit the foot closely (especially on the heel) but not tightly. The toes should not meet the front of the shoe, even when you are walking downhill. They also should not be compressed either by the sides or by the top of the shoe. You should be able to wiggle your toes freely.
Another important consideration is the activities for which the shoes are going to be used. If you will be primarily hiking on paved, flat terrain, you probably won’t need extremely rigid and comparatively heavy mountain boots. By the same token, it is tiring and dangerous to hike on alpine terrain in a shoe that is too light or flexible. Experienced and fit hikers with strong feet can use a lighter and more flexible shoe than beginners, whose feet require more support and rigidity.
It is best to try shoes on in the late afternoon when your feet will have swollen a little since getting up in the morning. This provides a more realistic simulation of walking conditions.
Perspiration is a big problem when you are on a long hike. A leather lining is able to absorb large quantities of moisture, only releasing it gradually. Modern synthetic fibres and sole linings wick moisture away from the feet. As such, all footwear, whether it is lined with leather or synthetic fibres, must be well-aired every night so that any moisture can evaporate. Leave the shoes open, remove the insole and air it separately.
To protect against wet feet, the shoes should be well waterproofed before you set off. Shoes without a weatherproof membrane can also get completely soaked from time to time. In such cases, the tried-and-tested method of stuffing the shoes with scrunched-up newspaper can work wonders.
Do not dry shoes by a campfire or stove flame because the heat may affect the material. It is important to re-waterproof the shoes as soon as they are completely dry.
Yes. Most men’s shoes are available up to UK size 15, while all women’s shoes are available up to UK size 9.
Double-walled tents separate the sleeping cabin (inner tent) from the weatherproof shell (flysheet). The primary reason for such a construction is to deal with the water vapour produced in the inner tent (condensation from the occupants breathing, damp clothing, etc.), which needs to be dispersed effectively so that the sleeping cabin can remain dry.
As the fabric of the inner tent is permeable to moisture vapour, the damp air can escape and condense on the cold outer surface of the flysheet.
This is even more effective if the dampness can be expelled by a flow of air between the inner and outer tents. In order to achieve this, JACK WOLFSKIN tents are equipped with a sophisticated ventilation system. This usually consists of a combination of air vents set into the walls of the tent, a slightly raised front edge to the flysheet and a tent entrance which can be partly opened whilst still protecting you from wind and weather.
The vents are positioned at different heights and on opposite sides of the tent to create a chimney effect and direct the flow of air.
Single-walled tents are only really suitable for very specialised use in situations where minimising weight is the overriding concern (high camps, alpine climbing, etc.) and condensation problems are of minor significance.
Yes. We keep a stock of replacement parts for all our current models and some of our older models, including pegs, pole sections, complete pole sets and tent fabric.
To order, contact your local JACK WOLFSKIN STORE or retail partner. When placing your order for replacement parts, please remember to include the name of the tent, the age of the tent and the length of the poles.
Please note that replacement parts are not always available from the STORE or retail partner on demand and may have to be specially ordered from customer services.
A broken tent pole should always be replaced.Please contact your local store or retail partner, who will be able to order the appropriate replacement parts for you. In this case, you will need to send the entire pole to us and not just the faulty section.
If a segment breaks whist you’re out and about and you wish to continue using the tent, the damaged section can be splinted using the pole repair sleeve which is supplied with every tent. Remove any sharp edges as best you can before sliding the repair sleeve over the damaged section and fixing it in place with a few turns of adhesive tape.
You can treat the flysheet of your tent with a commercially available tent impregnation agent. Please ensure you follow the instructions for use.
The inner tent groundsheet should not be re-impregnated. Instead, we recommend the use of an underlay tarp or an Aquaseal product. The latter is available from specialist outdoor retailers and is simply brushed onto the groundsheet.
Unfortunately, we are unable to offer this as a service to our customers.
On the go
A shaded pitch is better for the tent fabric as extended exposure to UV rays can lead to deterioration of the fabric over time. Use an underlay tarp (FLOORSAVER) to protect the groundsheet from dirt and damage. With our FAMILY tents, these tarps are supplied as standard. FLOORSAVERs for our other tents can be found in our range.
Your tent should be cleaned after every use using a soft sponge and a little warm, soapy water. The tent should never be machine-washed, dry-cleaned or treated with an aggressive stain remover as this could damage the coating of the tent fabric.
The formation of mould and mildew can be avoided if both the tent and the pack sack are stored completely dry. Ideally, the tent should be packed loosely, protected from dust and light (in an air-permeable cotton bag if possible) in a dark, dry room.
The zips of the tent are subjected to considerable wear and tear and should be checked regularly to ensure that they function correctly. Zips that no longer run smoothly can be treated with silicone spray to improve performance. If a zip does not fasten correctly, simply squeeze the slider carefully with a pair of pliers to restore the grip. This trick works with any type of zip and can often save you a complete repair job.
Before storing the tent, make sure you check the integrity of the seams and seam seals. Seam sealants are available at all good outdoor stores. Please take care to select the appropriate sealant for your tent material (i.e. silicone or PU coating). The tent should be pitched before treating. Leave the sealant to dry for approx. 10 hours (see instructions for use). When dry, it forms a flexible seal over the seam.
Over the course of time, and after extensive use, the outer surface of the tent fabric may become rough. This means that droplets of water do not drip off the fabric as easily. The effect can be counteracted by treating with an off-the-shelf impregnation agent.
If your tent does not have CORNER EDGES, you can pack it how you like. If you’re on the move, the inner tent and flysheet can be stuffed compactly into their pack sack whilst the pole bag can be transported separately, e.g. on the outside of your rucksack.
If you want to pack the whole tent away neatly in its pack sack, spread the tent out and arrange so that only the groundsheet is in contact with the ground. Fold the tent into three widthways and roll the tent up lengthways. It’s easiest to place the poles in their bag and roll the tent up tightly around the pole bag towards the entrance to expel the air. Slip the pack sack over the rolled-up tent and place the peg bag in on top.
The tent can be stored rolled-up for long periods of time. However, please ensure that it is totally dry. If you want to be on the safe side, store your tent loosely packed in a large, air-permeable bag (e.g. laundry bag). Packing a tent up wet when on a trip is not normally a problem (apart from it being heavier) as it is going to be pitched again the following night and will then have time to dry.
Packing REAL TUNNEL tents:
If you have a REAL TUNNEL tent, pack it so that the CORNER EDGES (marked in red) lie at right angles to the direction in which the tent is rolled up:
Packing large REAL TUNNEL tents (for 4 or more persons):
Due to its size and the CORNER EDGES, the tent should be rolled up as follows:
All Jack Wolfskin tents are completely waterproof in the critical areas (groundsheet, flysheet). This waterproofing is provided by the waterproof coating on the fabric as well as waterproof coverings on the zips, etc.
A material is waterproof according to the DIN standard if it can permanently withstand a water column of at least 1,500 mm. The tent materials we use far exceed these values.
The seams are always potentially permeable, as the needle holes also affect the coating. All the seams on Jack Wolfskin tents are therefore sealed with a special tape seal. If the seal deteriorates through use, you can use the seam sealant supplied with every tent. The paste should be applied to all seams that come in direct contact with rain (when pitched) and be left to dry for approx. 10 hours. This will eventually form a flexible and waterproof film.
The aluminium alloys used to make our tent poles are characterised by their high break resistance and flexibility at a low weight.
Numbers such as “7001” refer to the composition of the alloy (i.e. the type of alloy and which other metals are added). “7001” aluminium means the alloy is composed of 87 % aluminium, 2.1 % copper, 0.25 % chrome, 7.3 % zinc and 3 % magnesium.
The “T6”, “T9” and “T10” designations indicate the type of heat and/or artificial ageing treatment of the poles. This treatment alters the structure of the alloy at a molecular level in order to achieve specific mechanical properties (high flexibility combined with good resilience).
Important: The heat treatment is exactly suited to the type of alloy. Both values together determine the most important parameters for tensile strength, yield strength and elasticity. It is therefore not possible to say that “T9” is better than “T6” or vice versa! Although T6 does not represent the highest grade of toughness, it is significantly more flexible and therefore less prone to breaking.
Not necessarily! A great deal of water vapour is produced during the night simply by breathing, which condenses on the cold fabric of the tent. Dampness beneath a sleeping mat can also be caused by condensation.
If you suspect that the floor of the tent has developed a leak, your local JACK WOLFSKIN retailer can arrange for a permeability test to be conducted. Protective underlay tarps are also available to fit our current range of tents.
Please send an email to firstname.lastname@example.org, giving details of the planned location. We will get in contact in the near future.
No. Jack Wolfskin’s head offices are located in Idstein. There are no products available for sale there.
Yes. Jack Wolfskin has factory outlets at several locations in Germany and the rest of Europe:
Our products are generally only available in limited numbers. If demand for a particular product is unexpectedly high, it may well be that they sell out very quickly.
Our full collection comprises more than 800 different products. Each store or authorised retail partner will put together a range that consists of a representative selection of these products and is best suited to local demand and available storage capacity. For this reason, it is entirely possible that one retail partner will sell out of certain products, while another retail partner may still have stock available.
Try a different retail partner or JACK WOLFSKIN store. Alternatively, visit our JACK WOLFSKIN online shop. If the item is no longer available, we hope that you will find a suitable alternative in our collection.
If an item is no longer available from the Jack Wolfskin store, there is the option – depending on availability – to order it. The item can either be sent to the store or directly to your home address.
Alternatively, the Jack Wolfskin online shop is open day and night and has all products from the current season available.
If you wish to return a product, the store or retail partner from which the product was originally purchased will be happy to assist you on presentation of the till receipt.
Yes. Please contact your local store or retail partner, who will be able to order the replacement parts or repair materials for you.
Yes. If such a problem should arise, please contact your local store or retail partner. They will then decide if the repair can be carried out by them or whether the product needs to be sent back to us.
If such a problem should arise, your local store or retail partner will be happy to assist you. They will then decide if the repair can be carried out by them or whether the product needs to be sent back to us.
When categorising serious cases, the following questions must always be answered for each individual instance:
You can find our current Code of Conduct on the topic of trademark protection.
If you would like to know the extent to which the use of a logo is serious or not, please contact us at any time on the following email address: email@example.com
While copyright law must guarantee that the individual intellectual creation of a copyright holder cannot be used by another without the holder’s consent (regardless of whether it is used for commercial purposes or not), trademark protection does not require an act of intellectual creation but solely the entry of the trademark into the register by the relevant trademark office for specific goods or services. As with the Jack Wolfskin pawprint, trademarks can also be registered for symbols for which there can be no copyright protection as a result of a lack of sufficient originality. In this way, a pawprint cannot be seen as having been invented by anyone, but can still be registered as a brand and protected for specific product and service areas.
The DaWanda case taught us that our approach at the time was disproportionate. Since then, we first write to those involved in trademark infringements with the aim of finding a mutual agreement, provided they are not cases of counterfeit goods or they are not clearly attributed to the commercial domain. Since 2010, we have established our own Code of Conduct, which stipulates when we should take action, and when we shouldn’t. In general, persons in the private domain are not issued with warnings, and even in the case of corporate instances, we still set great store by coming to a mutual agreement. Legal assistance is the last resort if a mutual agreement no longer seems possible. This is also borne out by the record of serious cases over the past ten years. The proceedings in the case of the Famous Five filming by Alias Entertainment GmbH, for example, was very different to the DaWanda case and was, in our view, completely proportionate:
For more information about the dispute with Alias Entertainment GmbH.
No. The fact that this is not the case is illustrated by the fact that the Jack Wolfskin pawprint and the taz pawprint are based on two independent designs as well as by the fact that they are legally intended for use in two completely different product areas:
It is worth considering in more detail the sequence of events in the dispute in order to recognise that it was never in our interest to contest the use of the pawprint symbol by taz or to damage its business in any other way. For details of these cases.
In spite of our extensive efforts to combat brand piracy, Jack Wolfskin cannot completely prevent the appearance of counterfeit products. We therefore urge you to purchase Jack Wolfskin products exclusively from either our branded stores or from a specialist sports and outdoor activities retail partner.
The security of buying online, especially from online auction sites, depends on the respective affiliates. You should therefore ascertain the identity of the seller in advance and review their customer assessments, which are often available to read.
Jack Wolfskin regularly performs checks to see whether counterfeit Jack Wolfskin products are being sold on auction sites and online marketplaces. In the event of our rights being violated by suppliers of counterfeit items, we will take appropriate action. Due to the abundance of offers, it is not possible to completely prevent the unlawful distribution of counterfeit goods through various online channels.
Brands serve as a point of orientation for the consumer and offer peace of mind when selecting a product. The customer not only assumes that the brand’s products are associated with a particular standard of quality or performance but also that a particular level of service is provided after the sale. Brand manufacturers are also intent on adjusting to take the requirements of their customers into account and regularly develop new product innovations to meet their customers’ needs. In addition, brands are also an expression of a particular lifestyle, especially among textiles and fashion labels. Therefore, the customer is not only able to rely on a certain functional performance of the product, but also that the products will continue to express this lifestyle in years to come.
Two-thirds of court proceedings were due to cases of plagiarism and domain grabbing, i.e. disputes with criminal intent, where Jack Wolfskin products were sold and end customers were deceived with false promises. The remaining third is represented by disputes with companies. The reasons for these differences of opinion may be varied, and we do not generally assume any hostile intentions. For us, they are usually not to be tolerated because of the associated commercial interest involved and/or risk of diluting our own brand essence. No matter whether other parties are intentionally or unintentionally damaging the Jack Wolfskin brand as a result of their activities, it is the duty of the company holding trademark rights to defend these rights. This is necessary in order to maintain the distinctiveness of the brand over the long term. For this reason, we cannot preclude the possibility of legal proceedings with other companies or criminal third parties in the future.
We have to view the use of an identical pawprint symbol as serious. For pawprints that are just similar, the following categorisations must be made:
If you want to know the extent to which the use of a logo is serious or not, please contact us at any time on the following email address: firstname.lastname@example.org
Differences in logos are often hard to distinguish because the customer often does not analyse the logo in detail in a shopping scenario, and he or she cannot compare the different logos with one another straight away. In addition, potential for confusion is a major reason why existing trademark law should be applied – but not the only reason. Another major reason is that trademark owners are required to defend their rights if they do not want them to be diluted or exploited by third parties for their own benefit. If we did not take action in individual infringements, it would be more difficult to apply our trademark rights in the event of other infractions where third parties severely misuse our trademarks. Over the long term, this can lead to a tangible dilution in the strength of our brand, which we, of course, cannot accept.
We don’t think that at all. An animal print is a natural symbol and, as such, no one can claim to have designed it because of a lack of originality. For this reason, it cannot be said that our pawprint is a symbol belonging to a specific copyright holder, and therefore copyright cannot be asserted.
Despite this, certain designs, symbols and images may be registered as trademarks and protected, provided that this has not been done by anyone else. From the famous three stripes, an apple with a bite taken out of it to stars, this also covers animal prints such as our pawprint. In this respect, we do not think that a pawprint can universally belong to us, but only if we have the exclusive right to feature the symbol on certain products and to sell them within our registered goods/service segments.